Shipping and Returns Policy

At Toruk Makto Healthcare Pvt Ltd., we are committed to ensuring that your shopping experience is
smooth and satisfying. Please review our shipping and return policies below:

Shipping Policy

• We strive to process and ship your order as quickly as possible. Once your order is placed, you will receive an email confirmation with your order details.
• Shipping times may vary depending on your location, but we aim to deliver your products within 4-6 Days If Ordered in India & United States, any Other Country kindly expect around 8-21 Days in receiving the products.
• Please ensure that the shipping address provided is correct. Xahelu is not responsible for delays or lost packages due to incorrect shipping information.

Return and Refund Policy

At xahelu, we take great care to ensure that our products reach you in perfect condition. However, if
you encounter any of the following issues, we are happy to assist with a return or refund:

• Opened or Damaged Products: If you receive a product that has been opened or damaged during transit, please contact us within 48 hours of receiving the package. We will arrange for a return and provide you with a replacement or refund, as per your preference.
• Incorrect Product Received: If you receive a product that is different from what you ordered, please reach out to us within 48 hours of receiving the package. We will arrange for a return and send you the correct product or issue a refund.

Please note the following conditions:

• All return requests must be made within 48 hours of receiving your order.
• The product must be unused and in its original packaging.
• Xahelu reserves the right to refuse returns or refunds if the product is found to have been tampered with or used.

If you need to initiate a return, please contact our customer service team at exporttorukmakto@gmail.com /+ 91 81269 52197. We are here to help and ensure your satisfaction
with our products.