FAQ
Frequently Asked Questions
Xahelu is a skincare brand under Toruk Makto Healthcare Pvt Ltd, dedicated to creating premium, natural skincare products that combine the best of tradition and innovation. Our products are AYUSH and ISO certified, ensuring they meet the highest standards of quality and safety.
All Xahelu products are proudly made in India, using high-quality natural ingredients sourced ethically from trusted suppliers.
Yes, all Xahelu products are 100% cruelty-free. We do not test on animals, and we ensure our ingredients are sourced from suppliers who share our ethical standards.
Our products are certified by AYUSH and ISO, which guarantee that they are safe, effective, and made with the highest standards of quality.
Product Usage
Yes, our products are formulated to be gentle and effective for all skin types, including sensitive skin. However, we recommend patch testing any new product before full application.
Yes, our products are made with natural ingredients that are generally well-tolerated by sensitive skin. We recommend doing a patch test on a small area before using the product on your entire face.
Results can vary depending on individual skin types and concerns. However, most users begin to notice visible improvements within a few weeks of consistent use.
Ordering & Payments
To place an order, simply browse our products, add your desired items to the cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.
We accept various payment methods including credit/debit cards, net banking, UPI, and
cryptocurrency (via selected payment gateways).
Yes, your payment information is encrypted using Secure Socket Layer (SSL) technology to ensure secure transmission over the internet.
Orders can only be cancelled or modified before they are shipped. Please contact our customer service team as soon as possible if you need to make changes to your order.
Shipping & Returns
Shipping charges vary based on your location and the size of your order. You can view the exact shipping cost at checkout before completing your purchase.
Delivery times vary depending on your location, but we aim to deliver your order within 7 to 10 days.
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order on our website or through the carrier’s tracking system.
We accept returns only if you receive an opened or damaged product, or if the wrong product was sent to you. Please contact us within 48 hours of receiving your order to initiate a return or refund.
Account & Security
No, you can place an order as a guest. However, creating an account allows you to track your orders, save your shipping information, and receive special offers.
To create an account, click on the “Sign Up” button at the top of the page and follow the instructions to register with your email address.
If you forget your password, click on the “Forgot Password?” link on the login page. You will receive
an email with instructions to reset your password.
We use SSL encryption to protect your personal information during transmission, and we store your data on secure servers. Please refer to our Privacy Policy for more details.
Contact Us
You can reach our customer service team by emailing exporttorukmakto@gmail.com or calling +91 8126952197. We are available 8 AM to 7 PM IST to assist you with any questions or concerns.
Currently, Xahelu products are available exclusively online. However, we offer fast and reliable shipping to bring our products directly to your doorstep.
